Patient Care and Satisfaction

Patient Care and Satisfaction

Memorial Hospital Belleville is committed to providing excellent patient care. One way we accomplish this is by providing outstanding nursing care to patients.

Patients, family members, and the public may request nurse staffing schedules from Memorial Hospital Belleville's nursing administration office. Please contact nursing administration at (618) 257-5210 Monday through Friday from 8 a.m. to 5 p.m. To obtain information at other times than those listed, please call the hospital operator and ask for the nursing supervisor.

Advance Directives

An advance directive allows you to provide instructions on your healthcare in the event that you can no longer make these decisions. Make future health decisions now.

Our Service Evaluation Program

We appreciate being able to serve you. After discharge, you may receive a phone call asking about your visit. We strive for excellence and encourage your feedback.

Complaints and Concerns

We want you to be informed and satisfied with your care. If you have concerns about your care, we would appreciate the opportunity to resolve those issues through discussion with our Patient Advocate at (618) 257-5662 or click here to send an email. You may also contact the Patient Advocate for concerns related to services for disabilities.

If you are hearing impaired and would like to use Memorial's TTY number, please call (618) 233-4343.

We must also tell you that you have the right to contact the state Office of Health Care Regulation for your concerns. Their toll free hotline number, which operates 24 hours a day, is (800) 252-4343.
You can also contact the Illinois Department of Public Health at:

Illinois Department of Public Health
525 West Jefferson Street
Springfield, IL  62761
TTY: (800) 547-0466

Special Communication Services

Memorial Hospital Belleville and Memorial Care Center will provide sign language and oral interpreters, TTY, amplified phones, and/or other auxiliary aids and services, free of charge, to patients and/or responsible parties who need them for effective communication. Patients and/or family members requiring special communication service assistance should notify Nursing Administration or the Social Service Department to arrange for these services. Interpreters and alternative communication aids and services are available.

The language most commonly encountered is Spanish. Other languages can also be accommodated.

If you are hearing impaired and would like to use Memorial’s TTY number, please call (618) 233-4343.

Complaints regarding interpretive services should be directed to:

Patient Advocate
(618) 257-5662


Illinois Department of Public Health
(800) 252-4343
TTY (800) 547-0466